Frequently Asked Questions

Our Answers to your Questions are Below.

All our products are handcrafted; from leather selection after tanning, to the actual production of the goods. Everything is a human process and that takes time. It takes a minimum of 5-7 days to have an item made and delivery dispatched.

For items available in stock, we can arrange for delivery within 48 Hours.

 

Our customer service team will always keep you updated with information in case of stock availability, and any variations in production timelines.

SamBoad customer service lines: +233242011394 or +233242011394 (Whatsapp)

SamBoad customer service email: [email protected]

We ship to ALL countries in the world. For real time rates, kindly use our shipping calculator in the cart or on checkout.

Please ensure you enter correct country, city, postal/zip code for all destinations to get real time shipping rates from our partners. We use DHL Express for international deliveries.

The process is simple, purchase an item online, if in stock, our customer care will schedule a delivery. If not in stock, it takes 5-7 days for delivery. Local deliveries attract a flat delivery rate or most often Free Delivery within Accra, so kindly ensure you pick the right shipping method in cart and during checkout depending on your location. Please note we have the option of shipping to an address different from your billing address which really helps while gifting someone whether in Ghana or any other country.

Yes, our identity is our pride and joy. The logo represents the creative, intellectual and technical input of each of our team members on all our products and we are proud to show the world our work. This applies to both retail and corporate orders.

Due to our style and preferred likeness, we reserve the right to make the different bags in the colours of our choice. Some bags made in some colours may change our brand look and feel. We hope you find something you like from our catalogue.

This does not apply to corporates (with large orders) that may want to observe their brand identity, we however cannot assure you that the products will look the same as envisioned. Our colours are tried and tested, that is why we recommend them. A different colour may not bring out the same bag the same way.

Making a return is quick and easy: you have 3 to 5 days from delivery to ship your items back to us using the pre-addressed label included in your order or invoice. We don’t refund customised orders. For a better understanding of what is valid for exchange, returns and refunds please go through our policy.

We process refunds/ returns WITHIN 7 -10 BUSINESS DAYS of their arrival at our warehouse. During peak times, it could take up to 10 business days. Once your return has been accepted, we will immediately initiate reimbursement and send you a confirmation email. We might also place a call to the number provided in the order form. The time needed to process your refund may vary based on the payment method used.

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